GreeneStep releases a new upgrade every year. As part of managed upgrades, our Support team will help in upgrading your servers.

This upgrade will have new features, bug fixes, technology improvement, and functionalities built in as per the requests of the existing customers as well as market trends. 

The upgrades are managed upgrades which means that the GreeneStep Support Team will upgrade the system on behalf of the customers after checking all the dependencies including any customizations done for the customers.

Customers can also access this Help Center online 24x7.  There are certain advanced user guides available at the HELP CENTER, for which a customer must request exclusive log in details.

Please email your HELP Center request to support@greenestep.com. Here customers can search for any GreeneStep product features, How to do guides and other help manuals. 

In case you did not find the required or relevant articles or help manuals, please do email us at info@greenestep.com with the document required (a procedural document, or a training document or a process document or how to use document or any help on navigation etc., we will create the same for you and send it across.

Yes. GreeneStep does have an integration with Avalara and Taxjar for US Sales Taxes.

Avalara GreeneStep Connector, is an add-on connector and not a part of an out-of-the-box solution. Contact GreeneStep Support Team for more information on these customization connectors that need to be set up exclusively for your company.

You need to have an account at Avalara or at Taxjar to get these services.

GreeneStep also offers below professional services along with its Product

1. Product Deployment, Setup and Configuration

2. Data Migration and Implementation Services

3. Training and Product Adoption Services

4. On going Support Services ( Level 1 Functional and Level 2 Technical Services)

5. Regular Managed Upgrades and Maintenance Services

6. Customization Development (Integrations, Plug-In and New Report Customizations)

7. GreeneStep Cloud Hosting and Business Continuity / Backup / Monitoring Services

8. Business Consultation Services

Customization charges are based on the specific requirements for which GreeneStep will document in detail the “Customization Requirement Solution Agreement (CRSA)” this detail functional and technical specification document will be shared with you for review and approval.

After the customer confirms then CRSA, GreeneStep will propose a fixed fee or a time and material hourly charges based on the complexity and development effort. Any deviation in the customization then this will be charged additionally subject to the additional number hours that will be discussed and mutually agreed.

Typical Customizations include:

• New Report Requirements

• Changes to Standard Reports such as Sales Orders, Sales Invoices, Purchase Orders or Check Reports or any MIS Reports

• New Process Plug-in Customizations

• External 3rd party integrations like EDI or Marketplace such as Commerce Hub, Home Shopping Network, Amazon, eBay, Shipping Software

• Specific import and bulk update programs

• Specific API Requirements for App Development or Integration with GreeneStep

General Acceptance Terms : Customer must notify GreeneStep of any non-conformity with deliverable within fifteen (15) business days of delivery of deliverable by sending an email to support@greeenstep.com stating in reasonable detail the nature of the non-conformity with the deliverable. Otherwise, Customer shall be deemed to have accepted deliverable and final payment shall be due immediately. Customer understands there will be minor bugs or other errors in the Deliverables that will not constitute non-delivery.

Support & Maintenance : GreeneStep will provide support and maintenance to the above program to work with future releases of the GreeneStep product. For this we recommend customers to test the integration on an upgraded sandbox environment and confirm that the integration is compatible with the future release of GreeneStep.

Any changes to the deliverable that are requested by the Customer that extend the Deliverable scope, enhance its functionality, or otherwise change its operation will be considered, and where feasible, will be delivered on a time and materials or a new fixed fee agreed mutually.

Customers can have multiple users access to GreeneStep Support Portal for which the customer must be on Remote Maintenance Support.

Customers can log in with their email IDs and password to create a support task. For access to support login, please email your request to support@greenestep.com